I work on the messy, high-friction cases that drain your staff and stall your revenue.
The goal is not to replace your team, but to clear the problems they never have time to finish.
Referral & Authorization Management
For clinics and practices with repeated complaints that “the referral never came
through” or “we’re still waiting on auth.”
- Centralized tracking log for outbound referrals and requests
- Verification calls to receiving offices and plans
- Support for resolving missing information or mismatched data
- Weekly status summary for leadership
Denial & Escalation Packet Construction
For individual cases that are worth fighting for—financially or reputationally—but
lack the documentation structure needed for serious review.
- Timeline reconstruction across records, EOBs, and correspondence
- Identification of key issues, contradictions, and missing pieces
- Drafting of escalation letters or appeal summaries for your team to send
Problem Claim / Case Backlog Cleanup
For teams sitting on a backlog of unresolved, “someone should look at this” files.
- Intake and categorization by type and risk
- Quick wins vs. deep-dive identification
- Execution on selected cases within a defined sprint
Government & Program Communication Support
For organizations that regularly interact with public programs, boards, or
oversight agencies and need clean, consistent documentation.
- Form completion support (using information you provide)
- Packet assembly for complaints, appeals, or reviews
- Cover letters and summaries prepared for your signature